Privacy Policy

Effective Date: January 2026
Last Updated: January 2026

Rivers Edge Countertops, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website riversedgecountertops.com or interact with us through other channels.

1. Information We Collect

We may collect the following personal information from you:

Name

Email address

Phone number

Physical address

This information is collected when you:

Fill out forms or request quotes on our website

By submitting a contact form, user consents to receive marketing and promotional messages, including special offers, discounts, new product updates among others. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.

By submitting a contact form, user consents to receive transactional messages related to my account, orders, or services I have requested. These messages may include appointment reminders, order confirmations, and account notifications among others. Message frequency may vary. Message & Data rates may apply.Reply HELP for help or STOP to opt-out.

Communicate with us through Facebook Messenger or other social media platforms

Contact us directly for services or inquiries

2. How We Use Your Information

We use the information we collect to:

Provide and manage quotes or service requests

Communicate with you regarding your project or inquiry

Send marketing messages and promotions (only if you’ve opted in)

Process payments and maintain transaction records

Improve our website and customer experience

Text Message (SMS) Communications

Rivers Edge Countertops may collect your mobile phone number when you voluntarily provide it through our website forms, scheduling tools, or other communications. We use your mobile number solely to send SMS messages related to appointment confirmations, appointment reminders, and customer communications related to our services.

By providing your mobile phone number and opting in, you consent to receive SMS messages from Rivers Edge Countertops. Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly. Opting out of SMS messages will not affect other services you receive from us.

We do not sell, rent, or share your mobile phone number with third parties for marketing purposes. Your information may be shared only with service providers who assist us in delivering SMS communications and who are required to keep your information confidential.

3. How We Share Information

We do not sell or rent your personal data. However, we may share limited information with trusted third-party partners who help us operate our business, including:

Noir Innovates, our customer relationship management (CRM) service provider

These third parties are required to maintain the confidentiality and security of your information and use it only for authorized business purposes.

4. Data Security

We take reasonable precautions to protect your information from unauthorized access, use, or disclosure.
Our safeguards include:

Secure website (SSL encryption)

Limited internal access to customer data

Password-protected systems and restricted user permissions

While we strive to protect your information, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain customer information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, data is securely deleted or anonymized.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and support our services.

What Are Cookies
Cookies are small data files stored on your device when you visit a website. They help websites remember your preferences, improve functionality, and gather analytics information.

Types of Cookies We Use

Essential Cookies – These cookies are necessary for the website to function properly and cannot be disabled in our systems. They enable core features such as security, network management, and accessibility.

Performance and Analytics Cookies – These cookies help us understand how visitors interact with our website by collecting information such as pages visited, time spent on pages, and any errors encountered. This information helps us improve the functionality and performance of our website.

Functional Cookies – These cookies allow the website to remember choices you make (such as language or region) and provide enhanced, personalized features.

Advertising or Targeting Cookies – These cookies may be used by us or third-party advertising partners to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

Third-Party Tracking Technologies
We may allow third-party service providers (such as analytics or advertising partners) to place cookies or similar technologies on your device to help us understand usage patterns, improve our services, and deliver relevant advertising.

Your Choices
Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies, but doing so may affect the functionality of certain parts of the website.

Do Not Track Signals
Some browsers offer a “Do Not Track” feature. Because there is currently no consistent industry standard for responding to these signals, our website may not respond to Do Not Track signals.

Changes to This Section
We may update our use of cookies and tracking technologies from time to time. Any changes will be reflected in this Privacy Policy.

6. Your Privacy Rights

You may request to access, update, or delete your personal information by contacting us at [email protected].
We will respond to valid requests within a reasonable timeframe in accordance with applicable laws.

Carrier Liability Disclaimer

Delivery of SMS or mobile notifications is subject to transmission by your mobile carrier and is not guaranteed. Carriers are not responsible for delayed or undelivered messages. Message and data rates may apply depending on your mobile service plan.

By providing your mobile number and opting in to receive messages from us, you acknowledge that message delivery is subject to effective transmission by your wireless service provider and that we cannot guarantee delivery or timing of messages. Neither we nor mobile carriers shall be liable for delayed, failed, or misdirected message delivery.

Age Restriction (18+)

Our services and website are intended for individuals who are 18 years of age or older. By using our website, creating an account, or engaging with our services, you represent and warrant that you are at least 18 years old.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a person under 18, we will take reasonable steps to delete such information from our records as soon as possible.

If you believe that a minor has provided personal information through our services, please contact us so that we can take appropriate action.

7. Links to Other Websites

Our website or social media pages may include links to other sites not operated by us. We are not responsible for the privacy practices or content of those third-party websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Rivers Edge Countertops, Inc.
Newcastle, Oklahoma
📧 [email protected]
🌐 https://riversedgecountertops.com