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Wow!!! I met Monty Black, account manager at the Home and Garden show. He contacted me like he said he would, showed up ON TIME, is very knowledgeable about the product and was apply to explain to me in a way I understood. Monty shows passion and went over and beyond to help me with my counter tops! Thank you! Highly recommend!
I just wanted to let everyone at River’s Edge know how pleased we are with your company! You have been nothing but wonderful to work with in the install of our countertops and sinks. Also, it was wonderful to work with Mark and Decker. It was clear how much knowledge they have and the pride they take in their work. They were quick, clean, professional and very nice! Thank you so much for all you have done, you will be recommended numerous times by me and my family.
It was a real pleasure doing business with you and your staff at Rivers Edge. We are beyond pleased with our countertops and LOVE the waterfall granite! I also want to commend your install staff, Mark and Red. Even with the mishap on the cooktop being mis-cut they remained professional, courteous and went above and beyond to rectify the problem by getting a new piece cut and polished that day and coming back that same evening- even staying late to finish the job. They were great! Thanks again to your and your team for a wonderful product and experience!
Thanks for going above and beyond to help us! We love our new granite! Your team is so amazing!
My Countertops were installed today by your employees Decker and his father and they did a FANTASTIC! job. They were very courteous and professional throughout the entire process. They did not ding or scratch my cabinets in any way and honestly, I was kinda expecting that. The project was completed in a timely manner and the countertops look great. After dealing with other contractors and their workers making mistakes, damaging my house, and regularly irritating me it’s nice to see how professional your employees really are. And again I couldn’t be happier with my decision in selecting River’s Edge for my countertop needs and I will definitely refer you to anyone needing countertops. Thanks again.
The true test of a company’s commitment to customer service is not how well they deal with the normal, but how they respond to problems. Your team’s commitment to quality customer service was nothing short of amazing. It was truly a pleasure to work with your company. Your people are the best!
I just wanted to say thanks and note the great job done by the staff at Rivers’ Edge Countertops, in regards to their efforts in preparing and installing the new granite countertops in both my kitchen and bathrooms.My thanks and appreciation range from the young lady who greeted me at the door, to the two men who so willingly moved various granite slabs for me to view, to the people who actually cut and shaped the granite, and to the men who so carefully and professionally installed it in my house.However, I especially want to thank and recognize the efforts of Monty Black, who always was so helpful and willing to share with me his expertise on such matters. Monty was always extremely patient and understanding, as it took me quite awhile and many trips to your store to finally make a decision on the right style and color of granite.While I apologized several times to Monty for taking so long to make a decision, he never once acted the least bit perturbed or impatient with me. In fact, it was just the opposite, as he always was so pleasant and patient with me, and it was obvious he was being honest when he repeatedly said it really didn’t matter how long it took me to finalize my decision, as his main concern was that I was a happy and satisfied customer with the granite when it was all said and done. Such sales acumen and caring is not easy to find and is very much appreciated by me and any customer, and certainly reflects very highly and positively on behalf of your business!Thanks to Monty’s patience and expertise, he helped to guide me to the prefect granite for my house, as I’m extremely happy with my new granite countertops! He’s also now in the process of helping me to add a beautiful new granite mantel to the fireplace in my home.Again, my thanks to your entire staff and I would highly recommend Rivers Edge, and especially Monty, to anyone in need of a new countertop!