Rivers’ Edge Countertops, a leading brand in precious stone materials, announces record growth since its open in 2008. The company attributes the growth to its customer service, predictive production process, and ability to seamlessly integrate digital capabilities. To meet the increasing market demand, installation professionals process the template on-site, sending back to the team for immediate programming. The individuals are then able to project the material onto a digital layout for the customer’s approval before final processing.
The strategy setting Rivers’ Edge apart from its competitors consists of customized homebuilder programs, coordinator-conducted inspections, and on-site inventory, demonstrating a commitment to its customers through superior attention to detail. Owner and CEO, Jeremiah Rivers regularly travels to Brazil, hand-selecting an array of materials, patterns, and color qualifications. From there, he places each option through a quality checklist. This practice allows him to bring provide customers unique materials no other company can offer.
“We’re encouraged by this growth and will only continue to get stronger. We’re building a seamless buying experience to save our customers not only money but also time. Since our materials are offered by square footage, we can offer a fantastic price point for our customers,” shared Jeremiah Rivers.
Rivers’ Edge upholds a three-tier customer guarantee, that has placed them as a forefront industry leader. The company offers a lifetime warranty on all sink installations and seams along with 36-hour response time. If for some reason installation does not arrive on time, the customer will receive 50% off of the project invoice.